Intouch Health Inc.

Extending your reach

  • Increase font size
  • Default font size
  • Decrease font size
InTouch Support

Migration to Sales Force Information

Table 1. Deleted Articles

Category

Article Name

Control Station

Audio buzz problem on laptop

Control Station

Audio quality issue for LTCS without headset

Training

Accelarad images viewing

Training

Problem accessing the Accelarad server

Robot

4-battery-information

Networking

Firewall configuration for FMS - IP information

Networking

How to avoid Lenovos Wireless from turning off automatically (ThinkVantage)

Networking

Credentials for the Goleta Peplink

Networking

DMZ

Processes

Access Intuitive machinery over the web GoToMyPC

Processes

Connectivity System Redesign

Processes

Crash Reporting Instructions

Processes

CS and Robot installers

Processes

CSQP - Qualified systems - Replications

Processes

CSQP Serial Number Allocation

Processes

Daily e-mail follow up to RIM alerts

Processes

How to check if DHCP script is running

Processes

How to decide whether to MOVE or EDIT a product

Processes

How to disable SIP on RP Endpoints

Processes

How to look for dump files

Processes

How to perform a manual update

Processes

How to set the caching time on a client computer

Processes

How to turn off RIM alerts

Processes

How to update new locations in the RIM database

Processes

Instructions for creating SIP User Accounts for CS, iPad and Robots

Processes

KB Creating/Updating process

Processes

KSEA Connectivity Rule Authorization List

Processes

Lahey Clinic’s contact information

Processes

Monthly update processes

Processes

Problems viewing the Knowledge Base web site (KB)

Processes

Product Problem Resolution Flowchart

Processes

Remote Access Information

Processes

Remote Access Information

Processes

Report product bugs, issues & complaints to the CAT

Processes

RIM redesign requirements

Processes

RIM v2

Processes

Robot Not Reporting to the FMS

Processes

RP-Lite Shutdown Post-Mortem Analysis

Processes

Screen sharing in Skype

Processes

Steps to manually update the ITH Camera

Processes

Stolen Laptop

Processes

Stroke Respond Passwords

Processes

StrokeRESPOND customer creation

Processes

StrokeRESPOND Note Error – Calibri Font

Processes

SurePACS 2.0 Site Configurations

Processes

SurePacs Site Configurations

Processes

SurePACS Troubleshooting Flowchart

Processes

Trouble Ticket system in Kaseya

Processes

Troubleshooting RP-lite audio problems

Processes

User Levels

Processes

Weekly VITA base log retrieval

Robot

anybots specs (faq): audio video interface sensors

Robot

aanalog pca fuse installation

Table 2. Articles Moved to \\ITHFILE\Interdepartmental\Technical Services\Archive KB Articles

Category

Article Name

Control Station

Asus Camera and audio

Control Station

Asus Control Station Wireless connection failure

Control Station

Audio Breakups

Table 3. Articles Moved to SFDC Knowledge Active Article Category

Category

Article Name

Control Station

Adding PLUS button ( + ) on the Intouch Health IPad application

Control Station

All about keys

Control Station

Audio Setup Windows 7

Processes

Automatic and manual CRM Case creation and updates

Processes

Certificate Creation Process (Certs)

Robot

24-battery-replacement-procedure-a-power-disconnection

Robot

30-burning-smell-battery-outgas-condition

Robot

31-changes-to-meet-standards-and-reduce-battery-related-issues

Robot

3-aux-video-not-working

Networking

Encryption methodology

Networking

Connectivity for FIREWALL configuration

Networking

How to disable port triggering

Processes

Case Assignment with respect to OEM/HCE Complaints

Processes

CommServer Maintenance

Control Station

Add Shortcuts On Desktop For an Specific Use

Robot

Battery and Charger Modes

Robot

battery shutdown for headbased systems

Robot

box zoom accuracy

Robot

access to the robot information screen

Robot

GigE (Sony) camera address override requirement

Networking

CommServer Connectivity Testing Tool

Control Station

CommServer Connectivity Tool

Table 4. Articles Moved to SFDC TTT Article

Category

Article Name

Control Station

Apple iSight camera out of focus (blurred) when connection starts

 

Home

 
 
 

Main Menu

Login